Integrating Plivo with Flowforge for Worldwide reach.

Setting Up Your Plivo Account

To get started with Plivo, follow these steps to set up an account:

1. Sign up for a trial account: Head to Plivo's website and click on the "Sign up" button. Fill out the required details to request your trial account.
2. Verify your email and phone number: After registering, verify your email and phone number to activate your account and gain access to your dashboard.
3. Find your Auth ID and Auth Token: On the dashboard, you will find an Auth ID and Auth Token. These credentials will be used to integrate Plivo with FlowForge.

Integrating Plivo with FlowForge

Once you have your Auth Token and ID, follow these steps to integrate Plivo with FlowForge:

1. Log in to your FlowForge account: Navigate to the Tools section and click on Setup under Plivo to start the integration.
2. Start the configuration: The Setup Your Tool dialog box appears. Click on Start New to initiate the configuration.
3. Enter your Plivo credentials: Enter a name for the integration along with the Auth Token and ID provided by Plivo. Click on Create.
4. Authenticate and save: Once authenticated, you'll see the functions screen. Click Save to finish the integration process.

Creating a Widget

With Plivo integrated, the final step is to create a widget that utilizes Plivo's capabilities.

Prerequisites: If you're new to creating widgets, you must first set up an Assistant (the brain of your AI agent) before creating a widget. Follow this comprehensive guide for detailed steps on creating an Assistant for your agent. [Link] [Step No. 2 - 8]

Create a widget:

1. Go to AI Agents: Navigate to the AI Agents section from the sidebar and select the Widgets tab.
2. Add a new widget: Click on the Add a Widget button to create a widget.
3. Enter widget details: Enter the name and description of your widget. Choose the corresponding voice AI Assistant.
4. Select Plivo configuration: Choose the Widget Type as Plivo Call and select the Plivo configuration name (from Step 3 of the integration process).
5. Select phone number: Choose the phone number you want to use for the widget.
6. Submit: Click on Submit to complete the setup.

Conclusion

Integrating Plivo with FlowForge empowers your platform to connect with customers from various countries, augmenting your global communication capabilities. With these easy-to-follow steps, you can easily set up and use Plivo to expand your reach and improve your customer interactions.