Creating your AI Phone Agent

By the end of this guide, you'll have an AI Phone Agent ready to receive or make phone calls to your users.

Step 1: Create a Phone Assistant

1. Go to AI Agents -> Assistant and click on Add an Assistant.
2. Select Phone as the Assistant Type.
3. Provide a name and description for your Assistant.

Note: Phone Assistants use GPT-3.5 as the LLM model, optimized for low latency.

Step 2: Configure the Prompt

1. The Prompt is the key to driving the conversation in near real-time. It acts as the source of information for the Agent and follows the instructions given to drive the call.
2. Use pre-defined Prompt Templates to design your Prompt and fulfill your objective.

Step 3: Select Speech Recognition Language and Voice

1. Choose the speech recognition language for your Agent.
2. Select the voice to be used for the Agent. You can also preview premium voices by clicking the Preview button.

Step 4: Create the Assistant

1. Click Submit to create your Assistant.

Step 5: Create a Phone Widget

1. Go to the Widgets screen and click Add a Widget.
2. Provide a name and description for your Widget.
3. Select the Phone Assistant you created in the previous steps.

Note: When you select a Phone Assistant, the Widget Type will be Phone.

Step 6: Configure Twilio Integration

1. Select the Twilio account you want to use.
2. Choose one of the phone numbers associated with your Twilio account.
3. Click Submit to configure Twilio and start receiving calls from the selected phone number.

Step 7: Test Your AI Phone Agent

1. Call the phone number to test your AI Phone Agent.

Your AI Phone Agent is now ready to receive or make phone calls to your users.