Assigning Intent to Conversations

Once a conversation is concluded, Insighto.ai marks it with one of the intents. These conversations are then routed to the respective team or department based on the identified intent.

Assigning Intent

To assign intent, follow these steps:

1. Navigate to "AI Agents" and click on the Assistants tab. Select the desired assistant. Click on "Assign Intent" under the Operations tab.
2. A prompt box for Linked Data Sources will appear.
3. Check the box to assign intent, enter the Name and relevant point of contact, and then click "Add Intent."

Standard Intents

Insighto.ai supports the most popular 4 intents out of the box: CAREER, SALES, LEAD, and SUPPORT.

• CAREER Intent: Used when users express interest or queries related to career opportunities or job openings.
• SALES Intent: Used when users show interest in purchasing a product or service.
• LEAD Intent: Used when there's a sales inquiry along with user-provided contact details.
• SUPPORT Intent: Used when users seek assistance, help, or troubleshooting support.

Advanced Intents

Insighto.ai also lets you create a new intent beyond the standard ones. These intents are created to address unique scenarios or requirements that are relevant to your particular business.

Creating Advanced Intent

To create an advanced intent, follow these steps:

1. Navigate to "AI Agents" and click on “Intents” from the sidebar. Click on "Add an Intent."
2. Enter the intent name, and description in the dialogue box & Click "Submit." This description will be used by the platform to identify the specified intent.
3. Navigate to "AI Agents" and then go to the Assistants tab. Select the desired assistant. Click on "Assign Intent" under the Operations tab.
4. A prompt box for Linked Data Sources will appear. This time, it will show a new intent that you created.
5. Check the box to assign intent, enter the Name and department email ID, and then click "Add Intent."

Note

When creating advanced intents, ensure they don't conflict; conflicting intents can lead to confusion in routing user queries, impacting response accuracy and user experience negatively.