Improve Customer Communication with the Missed Call Widget

The Flowforge Missed Call Widget is a powerful tool that ensures no missed calls go unanswered, helping businesses constantly engage with their customers and prevent lost opportunities.

Whenever a user misses a call, this widget automatically triggers an AI-driven call back to the missed caller. This feature is designed to help businesses stay connected with their customers, ensuring that potential leads or urgent support requests are not lost due to missed calls.

How the Widget Works

When a call is missed, the widget detects the event and triggers an AI system to call the missed number. The widget is triggered in the following scenarios:

• Busy: If your contact line is busy, our AI Phone agent can reach out after a set delay.
• Canceled: If a call is canceled, our AI Phone agent can follow up to see if it can do anything.
• Voicemail: If the call goes to voicemail, our AI Phone agent will call back and follow your instructions.
• No-answer: If there's no answer, our AI Phone agent can try again later.

Setting Up the GHL Missed Call-Back Widget

Setting up the GHL Missed Call-Back Widget is a straightforward process. If you're new to this, you'll need to set up a knowledge base and an Assistant (the brain of your chatbot) before creating a widget.

Follow this comprehensive guide for detailed steps on creating a knowledge base and Assistant for your chatbot. [Link]

Once you've completed these steps, you can set up the GHL Missed Call-Back Widget by following these steps:

1. Go to AI Agents from the sidebar and select the Widgets tab. Click on Add a Widget button to create a widget.
2. Enter the name and description of your widget. Choose the corresponding AI Assistant that will handle the call-backs. Choose the Widget Type as Missed Call Widget as shown in the image below.
3. Enter the other details:
   • GHL Configuration name: Input the name linked to your GHL configuration. This step connects the widget to your specific GHL setup. For more details, refer to our guide on setting up a GHL account [Link].
   • GHL Call Status: Specify the call status that will activate the widget. For instance, set it to ‘Busy’ to trigger an AI call-back when a caller is busy.
   • GHL Location ID: Input the location ID to which the widget will be applied.
   • Twilio Account: Connect your Twilio account by entering the required account details. Twilio handles the call-back functionality.
   • Twilio Phone Number: Provide the Twilio phone number that will be used for the AI call-backs.
   • Click on Submit.

Use Cases of the Missed Call Widget

The Missed Call Widget has a wide range of use cases across various industries. Here are a few examples:

• Customer Support: For businesses where customer support is crucial, like tech support, missing a call can lead to unhappy customers or even lost business. The Missed Call Widget automatically triggers a call back to the customer, ensuring they receive a quick response and their concerns are addressed promptly.
• Sales Follow-ups: In sales, every missed call could be a lost opportunity. This widget ensures that when a call is missed, an automatic follow-up is made, keeping the conversation going and improving the chances of closing a deal or gathering important customer details.
• Appointment Scheduling: For businesses that rely on appointments, such as healthcare providers, this widget ensures that missed calls related to appointment requests or confirmations are quickly followed up on, reducing no-shows and keeping schedules running smoothly.

By implementing the Flowforge Missed Call Widget, businesses can improve customer communication, reduce lost opportunities, and increase customer satisfaction.